Bosto Kingtee 22HD Review
The Bosto 22HD’s hardware is hit and miss with users and their customer support is awful.
I’d like to give you an indepth review of Bosto’s 22” tablet monitor. But I can’t. You can’t review something you can’t use. See, the unit I received didn’t work in OSX worth a damn and it fared even worse in Windows.
Most of the time, the tablet monitor didn’t recognize pen input. When it did, to describe the behavior of the cursor as jittery would’ve been an understatement. The cursor would leap half of the screen height randomly in either OS and shoot around like a ballet dancer in a paint mixer under the best of circumstances. It often took more than five attempts to hit menu icons or position the cursor in a fixed point with the intent of making an accurate mark. Even when it did, the results speak for themselves.
Drawing on the Bosto Kingtee 22HD was a nightmare on either OS with my unit. These were supposed to be circles.
I’ve never reviewed a single piece of art hardware that was this nonfunctional. But don’t take it from me. Take this statement from Bosto as the single best warning away from a product I’ve even seen a company release about themselves.
Bosto tells users that their units are too jittery to use for lineart.
I emailed Bosto about my issues. Anyone can get a lemon. In response, they assured me that new drivers were in development and that an update should come in about thirty days. In slogging through the dozens of angry consumer posts on Bosto’s official Facebook page (see Posts by Others there), they make this nebulous claim of driver support over and over again.
They contradict themselves often. They claim Mac support in one post only to tell another user that installing Windows on their Mac is an easy and recommended solution if you use OSX. You can’t tell consumers a product is compatible with an operating system only to pull the rug out from under them later. Subsequent promises of fictitious driver support don’t help.
New units purchased from Bosto have a fourteen day return period. If you wait for the oft-promised, but undelivered driver updates, you’re stuck with the unit. To say that this is a shady proposition is an understatement. And folks are getting stuck with units.
I emailed Bosto a number of times about my problems with the unit, but they’ve not returned a correspondence since October 16th.
In short, stay away. Even if my unit was abnormally defective, their business practices and customer support are awful. If you’re spending this much money on a piece of hardware it either needs to work without breaking or have excellent customer support in case it does. You can’t have neither and expect to take on the other players in the market.
If you’re looking to buy a tablet monitor, the MSP19U remains a great overall value and Monoprice has a 19” tablet monitor coming out in December that will sell for around $390 that I’ll be reviewing it soon.
With competent devices that work in both Windows and OSX available at the same or lower cost, why even take the chance on these units? Their official Facebook page is crowded with users complaining of unreturned emails and faulty units with half-baked, long-promised driver updates. It’s been more than a month and I’m still waiting for my return email.
Post Review Schadenfreude
There are some choice exchanges between Bosto and users or insightful complaints about the hardware and customer support below.
The drivers are coming, we promise!
We can’t support you - you should’ve bought a more expensive tablet if you expected that!
Our tablet can’t possibly be defective. You must be a scammer!
Is Bosto even going to be around to support products in the future? Their comment above is nebulous at best.
I’ve taken screens of dozens more of their awful customer support exchanges that I could post, but you get the idea.